Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@solunababy.com.au. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@solunababy.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@solunababy.com.au.

 

Stock Confirmation & Order Processing Time

Because we operate on a dropshipping model, we do not hold physical inventory. All orders are sourced directly from our fulfillment partner. This means there is a necessary step to confirm product availability after your order is placed.

Please allow 1 to 2 business days for our team to formally place your order with the supplier and receive confirmation of stock availability and the assigned tracking number. This processing time is in addition to the estimated shipping time.

In the rare event that an item is unavailable after you have placed your order, we will contact you immediately (within the 3-7 business day window) to offer a full and immediate refund or an equivalent product alternative.